Returns Policy

If a product has been damaged in transit or is faulty, please email us on customercare@theasianspice.co.uk within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty. In such cases any replacement will be sent with no further P&P charge.

Cancellation of Orders

Except at the busiest time of the year, e.g. Christmas or other public holidays, orders are normally dispatched to you the following working day of receipt by us.
If you wish to cancel BEFORE we have sent your goods, you must email us ASAP on customercare@theasianspice.co.uk. If your order has not been sent, it will be cancelled, and all charges will be refunded. 

If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods, the following procedures apply :
When you receive your order, as per the EU Distance Selling Directive, you have a "cooling off period" of 7 days to return the ordered products if you have changed your mind and wish to cancel.
The goods must be returned unused, unopened and in the same condition as they were originally dispatched from The Asian Spice. We will not except for exchange or refund any item which has been used or is not in the exact condition in which it was dispatched by us, and we will deduct the shipping charge also.
Any opened products will not be exchanged or refunded for health and safety reason.
You must contact us email to confirm which items are being returned.
You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods.
There will be no refund of the cost of returning the goods.
Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return.
Refunds will be made to the original charged account within 14 days of receipt of the returned goods.
No refund or exchange will be done if you do not return the product even if you have quality issue.
These conditions do not affect your statutory rights It is always helpful to know why you have changed your mind and cancelled an order.