We believe in dispatching our orders quickly, orders are packed up as soon as possible upon receipt. |For this reason, we do not offer the option to add products to your order once it has been placed.

Standard shipping to our selected areas (UK Mainland only) is free for orders above £35 for packages which do not include, flour, rice or cases of drinks. For any order above £35 which include flour, rice or cases of drinks, a delivery charge of £4.99 will be applied. For any orders which are under £35, there will be a delivery charge of £6.95. 

Free Postage for orders over £35 unless purchased with larger item such as Flour, Rice, Drink 
Orders which over £35 which contain the items mentioned above will be charged a £4.99 delivery charge.
All orders under £35 will be charged a £6.95 delivery charge.

We work to fulfil our orders as promptly as possible. Our warehouse begins processing your order the following working day from when your is placed and it will be delivered within 2-3 working days after it is dispatched. Keep in mind that packages aren’t transported over weekends or local public holidays. If you absolutely need delivery on these specific dates, please contact us, but extra charges may apply. Please note that our expected time frames are estimates and can vary due to factors outside of The Asian Spice, and the courier’s, control.

Unfortunately, due to shipping exemptions, if your country is not available in our checkout, we are unable to ship there at this time. We currently only ship to Europe and UK.
We also cannot ship directly to APO / FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop - off points, we are reluctant to make shipments that may be misdirected or lost.

Yes! You will receive a tracking number (upon request) once your order has been dispatched from our warehouse.

Please carefully examine your package as soon as it arrives. If any of your ordered products are damaged (whether visible or hidden) during transport, please report the damage to the carrier within 7 days. Transportation damage must also be reported to The Asian Spice within 7 days of receiving your order.

All products are shipped from our Warehouse, and we are in United Kingdom.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
The Asian Spice cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Customers that will place an order with United Kingdom delivery address, should not be subject to import duties as we will ship the products from our warehouse in United Kingdom.

As an important part of our value chain, as we deal with food and drinks, we offer a return policy under certain major circumstances. If you have opened the product, you will not be entitled to a refund (unless it’s a damage to the product itself). You will receive a refund once the product has arrived back at our warehouse, and we have assessed its condition (in original packaging) delivery charges will be applicable. For return instructions, please contact our Customer Service at customercare@theasianspice.co.uk.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to dispose of it without processing a refund.

Yes! As with returns, the item you wish to exchange must be in mint condition with all original packaging and components. You may exchange it for a product of equal or lesser value; we will refund you the difference for lower-priced items and bill you for the difference for a higher-priced product.
Please note shipping fees will be applied to the exchange, according to the destination.

We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 3 working days so we can work with you to correct the issue.

We will send you an email confirming receipt of your return. Your refund will reach you approximately 3 to 5 days after that email.

If you have not received an email within two weeks of the date you shipped your return to us, please contact Customer Service on customercare@theasianspice.co.uk with your order number and tracking number so we can assist you.

Once we receive your email requesting the return, we will email you instructions about how to pack and ship your item. Once we have received the package, we will process your refund within 3-5 business days and send you a notification to the email address you provided with your transaction. Expect the refund to be reflected on your payment method up to 3-5 days after that point.