Deliveries

Order Dispatch

At busy times orders may take 2-3 days to be dispatched. The majority of orders are received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service, please allow up to 8 business days for Royal Mail Delivery, 12 business days for Western Europe and 20 business days for the rest of the world.
 

Delivery

We are serving customers all over the world. Due to the nature of ordering on the Internet it is not possible for you to specify a delivery date, however, you can nominate an alternative delivery address if this is more convenient. Simply fill in an alternative delivery address when you place your order.
The Asian Spice will not be responsible for items misplaced, damaged or lost by the fault of the delivery carrier.
Undelivered parcels
Delivery carriers may deem your parcels undelivered for a number of reasons including:
Incorrect Address: if you address is incorrect, the carrier will not be able to deliver the parcel. Please check your delivery address carefully and make sure it is correct when placing your order as The Asian Spice will not accept responsibility for incorrect, incomplete or insufficient delivery address details.
Failed delivery attempt: our carriers will usually attempt to deliver your parcel more than once and may try to contact you on the details provided, including by telephone. if the delivery is unsuccessful, it will be returned to us.
If the parcel is returned to us, we will process a refund, excluding the cost of delivery. If you would like the parcel to be redelivered, you will need to pay for postage again.
 

Next day delivery

Next day delivery will not be processed on Friday, Saturdays, Sundays and any public holidays.

Next day delivery will be processed the same day if it meets the following criteria:
* Delivery postal address is in the UK mainland (excluding Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man).
* Order is placed before 9am
* All items are in stock
* Your payment has been accepted and cleared by our payment processing service provider.
The Asian Spice will send items out for next day delivery but cannot accept responsibility for any delays caused by the carrier.